The 21st century information landscape provides unforeseen possibility as digital, material, and instructional services in libraries, museums, and learning centers converge in new ways to support education and the construction of knowledge. These streams of convergence are creating innovative spaces – digital and physical – for teaching and learning. Working toward productive change within this environment requires new ways of thinking about how information and resources are developed and managed.

In order to thrive in this culture of change and innovation, new models of information design and service delivery 

must be prudently planned, designed, and integrated in all service realms.